Episode 7 – Shifter with Jeff & Jen: Points of Service
Join us for a Shifter to talk about the Points of Service at a restaurant. This is a very basic concept, but mastering this in your business will make the guest experience INCREDIBLE, which is absolutely key to your bottom line. Master the guest experience and increase your return business and bottom line.
Points of Service
Greeting – At the door and by the Server
Drink Order & Check Back
Apps or Food Order & Check Back
Clear Dirty Plates & Dessert
Drop Check & Run Payment Method
Goodbye & Invitation Back
Also key: Manage time expectations for Guests. If something is delayed, let them know! Communication is key.